With experience working with international brands & hospitality education in China, Middle East, U.S. and South America, Elizabeth has become a global hospitality leader with deep expertise in luxury hotel operations, service culture, learning strategy, and talent development.
Connect on LinkedInHands-on operational support for owners & investors.
Concept, design, financials and operational support for boutique hotels up to 100 keys.
We are passionate about developing operating teams that deliver exceptional guest experiences that drive financial results.
We help you define what service means for your hotel, then create the tools to implement, train and measure it.
Define service vision & mission, new-employee orientation, performance reviews to align expectations, and learning & development programs for continuous learning.
Training with measurable outcomes.
Customized training programs tied to measurable KPIs across Rooms, F&B, Retail, and Spa & Wellness.
Two decades of work, in numbers.
Of combined experience operating and opening hotels.
Opened and managed across six countries.
Of training and cross-disciplinary operational consultancy.
Hospitality education initiatives across China, Switzerland, South America, the United States and Dubai.
Property leadership with global hospitality brands.
A multilingual team operating across cultures and continents.
